Return Policy – Mohon Crockeries

At Mohon Crockeries, we strive to provide our customers with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, our return policy ensures a hassle-free process for returns and exchanges.

1. Eligibility for Returns

• Items must be returned within 7 days of purchase.

• The product must be unused, undamaged, and in its original packaging.

• Proof of purchase (invoice or receipt) is required for all returns.

• Returns are only applicable for defective or damaged items.

2. Non-Returnable Items

• Used or damaged products due to customer mishandling.

• Items without original packaging and accessories.

• Clearance sale or discounted items.

• Personalized or custom-made products.

3. Return Process

• Contact our customer service team at [Your Contact Information] within the return period.

• Provide order details and images of the product (if damaged or defective).

• Once approved, you will receive instructions on how to return the item.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds & Exchanges

• Once we receive and inspect the returned item, we will notify you about the refund or exchange status.

• Refunds will be processed within 5-7 business days through the original payment method.

• If you prefer an exchange, we will send a replacement item based on availability.

5. Contact Us
If you have any questions about our return policy, feel free to contact us at:
📧 Email: [Your Email]
📞 Phone: [Your Phone Number]
📍 Address: [Your Shop Address]

Thank you for shopping with Mohon Crockeries!